Developer Support

PPI’s extensive developer support centers around three general themes to ensure your integration gets built efficiently, is thoroughly tested and introduced, and your integrated products receive the full marketing and sales support of PPI:

• Technical Support – complete installation, configuration and testing of payment processing software programs, Internet transaction gateway services and POS terminals to ensure a stable, reliable solution. Once development is complete, PPI can manage the installation and training for all merchants who choose a PPI merchant account and the integrated software – leaving you to focus on what you do best – design, deploy and sell software!  PPI continues to provide ongoing technical support for the life of the merchant’s account – we take care of troubleshooting and resolution of any technical issues with the payment module, 24/7/365 so you don’t have to.
  
• Sales & Marketing Support – your dedicated PPI Account Manager continues as your link to the latest developments in transaction processing. In an industry where technology changes weekly, isn’t it important to know that you have a partner you can rely on for state-of-the-art solutions?  In addition, PPI provides a wide selection of marketing tools at no cost for our partners.  Choose from standardized collateral, prepackaged web information and customized direct mail and marketing programs.
  
• Administrative Support – we support your merchants on all banking and transactional issues, including assistance to help understand merchant account statements, bank reconciliation, risk management and security, research and changes to their merchant account.  No more calls and wasted time for your organization with payment related issues.

What to expect when you contact PPI

Whether you decide to join the PPI Advantage program or not, every developer can expect a technology partner to support your development and ongoing technology needs:

1. PPI partners with you to access technical and payment methods needed
2. PPI works with you to select software, middleware or gateway services
3. PPI supports you with the integration of the payment technology and the application
4. PPI assists in the testing of the integrated solution
5. PPI helps you select a price point and market your solution